Terms and Conditions of Supply

Online terms and conditions for the hire/supply of goods

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Pack It In – zero Waste Living  LTD of Unit 19 Reindeer Court, Worcester, WR1 2DS. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@packitin-zerowasteliving.co.uk or 07580641533.

1.The contract between us

We must receive a deposit for the hire of any goods/or room hire on booking and payment of the whole of the price for the hire of the goods/room hire on pick up/day of booking. A deposit for the hire of the goods/room represents an offer on your part to hire any goods. At this point there is a legally binding contract created between us.

2.Acknowledgement of your order

To enable us to process your booking, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3.Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Pack It In – Zero Waste Living Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4.Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that all goods have been described accurately and are currently in stock. However, we do not accept any responsibility for any inaccuracies in stock content in the shop. Any weights, dimensions and capacities given about the goods are approximate only.

5.Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


All bookings are subject to acceptance and availability. If the goods for a booking you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the items become available or to cancel your order.

7.Ordering errors

You are able to correct errors on your order up to the point on which you have paid a deposit during the ordering process. However we will endeavour to change bookings if at all possible subject to availability.


The prices payable for goods that you book are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your booking of the specification and description at the price indicated, we will advise you by email, and offer to supply you alternative goods by email.

9.Payment terms

We will take a deposit upon receipt of your booking from your credit or debit card. We accept no liability if a delivery or pick up of goods is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10.Delivery charges

Delivery charges vary according to the type of goods booked.


11.1Our delivery charges are set out on our hire page on our website.

[11.2You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.]

[11.3Please note that we are only able to deliver to addresses within Worcestershire.]

11.4We will deliver the goods to the address you specify for delivery in your booking. It is important that this address is accurate. Please be precise about where you would like the goods left when we deliver, we will not leave them unattended. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. If delivery is delayed beyond due to our failure we will offer you a full refund.

12.Risk and ownership

Risk of damage to or loss of the goods is covered by our insurance but we expect you to take reasonable care of them.

13.Cancellation rights

13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you booked the hire. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty but your deposit will be forfeit.

13.2 Should you wish to cancel your booking, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

14.Cancellation by us

14.1We reserve the right not to process your booking if:

14.1.1We have insufficient stock to hire out the goods you have booked; or

14.1.2We do not deliver to your area;

14.2If we do not process your booking for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

15.If there is a problem with the goods

15.1If you have any questions or complaints about the goods booked please contact us. You can do so at info@packitin-zerowasteliving.co.uk

15.2We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).


16.1Unless agreed otherwise, if you do not receive goods booked by the time which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.5Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (19 Reindeer Court, Worcester, WR1 2DS) and all notices from us to you will be displayed on our website from time to time.

18.Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19.Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy.

22.Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23.Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.